Here are some useful resources for more information regarding NDIS:

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Booklets and Factsheets
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Disability Care
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My Dental Choice Matters
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Disability Loop
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What is NDIS?

The NDIS (National Disability Insurance Scheme) is a government-funded program that provides support and services to people with disabilities.

Who is eligible for NDIS services?

To be eligible for NDIS services, individuals must meet the following criteria:

  • Be under the age of 65.
  • Have a permanent and significant disability.
  • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
How can I access NDIS services?

To access NDIS services, you need to go through an eligibility and planning process. This involves completing an application, providing relevant documentation, and participating in assessments. Our team can assist you with the NDIS application process and guide you through the steps.

What services do TLC provide?

As a NDIS service provider, we offer a wide range of services tailored to meet the needs of individuals with disabilities. Our services include:

  • Personal care
  • Therapy and rehabilitation
  • Support coordination
  • Social and community participation
  • Employment support
  • And assistive technology.
Are our services available nationwide?

We provide NDIS services across Victoria and Queensland.

How does TLC ensure the quality of the services?

Our organization complies with all relevant NDIS standards and regulations. We regularly evaluate our services, seek client feedback, and continuously improve our processes to ensure the best possible outcomes for our clients.

Can I choose my support workers or therapists?

Yes, as an NDIS participant, you have the flexibility to choose the support workers and therapists you feel comfortable working with. We will work closely with you to understand your preferences and match you with the most suitable professionals to meet your needs.

How do you handle privacy and confidentiality?

We take privacy and confidentiality seriously. All personal information is handled in accordance with the Privacy Act and relevant legislation. Our staff undergo strict privacy training. We also have robust systems in place to protect your information and ensure its confidentiality.

How do I pay for NDIS services?

If you are an NDIS participant, the cost of approved services is covered by the NDIS funding allocated to you. We will work with you and the NDIS to manage your funding, develop a budget, and ensure that the services you receive align with your individual plan.

Can I change service providers if I'm not satisfied?

Yes, you have the right to choose your service provider. If you are not satisfied with our services, you can explore alternative providers that may better meet your needs. We encourage open communication and will support you in the transition process if you decide to change providers.

The FAQ is intended to provide general information. If you have specific questions or require personalized assistance, please reach out to our team directly.